WHAT ARE THE IMAGE UPLOAD SPECIFICATION?
All uploaded images must be black and white. You may upload a .jpg, .png, .gif, or .bmp file. The images need to be clear, at least 300 dpi resolution and line widths need to be at least 0.01 or 6 pixels. Images also need to be flattened with either a white or black background (transparent backgrounds are not recommended).
HOW DO I KNOW IF MY ARTWORK WILL WORK?
A entirely black and white image is the best, as we need to convert the design to black and white before engraving. Our laser engraver removes white areas, leaving the black areas, and cannot process gray or colored images. A monochrome image works best. A grayscale or colored image can be uploaded to our customizer, but it may not turn out as intended.
WILL I GET A PROOF IF CUSTOMIZED MY OWN PRODUCT USING THE ONLINE CUSTOMIZER?
We do not send out proofs for our items. Once the item is approved and purchased, it is immediately sent off to production. Please ensure that the design and information is correct before purchase. It is the customer’s responsibility to ensure its correctness. After the item has been approved by the customer and purchased, we can not edit the design, or cancel the order, as it will already be in production.
HOW LONG DOES PRODUCTION TAKE?
Stamp production takes 1-2 business days.
Production times do not include shipping times.
HOW DO I CUSTOMIZE MY STAMP?
When you click on the ‘Customize’ button in the listing of your choice, there are step-by-step instructions on how to customize your stamp. You can upload a design of your own, add text, or select from our design gallery. You can also save the design, and come back to it later for more editing before the order is approved and submitted.
Shipping & Delivery
HOW LONG DOES SHIPPING USUALLY TAKE?
We ship by USPS or FedEx, depending on your location, and the method you choose during checkout.
Shipping within the US takes typically 3-5 business days. We also offer 2-4 day Priority USPS, and 1-2 day FedEx upon checkout.
Shipping to Canada typically takes 5-7 business days, but can take up to 12 business days.
International shipping takes 10-16 business days.
All items ship from our warehouse in Iowa, USA.
I AM LOCATED INTERNATIONALLY, CAN YOU RUSH SHIPPING?
Unfortunately we can only offer the standard 10-16 day shipping to international customers at this time.
WILL I HAVE TO PAY FOR DUTIES OR TAXES?
If you are in Canada or the US, you will not need to worry about duties or taxes. For international orders you may have to pay duties or taxes, but this rarely happens. Please contact us with questions.
ESTIMATED SHIPPING TIMES
United States: 3-5 business days
Canada: 5-7 business days
Europe: 10-16 business days
Australia, New Zealand and Oceania: 10-16 business days
Asia Pacific: 10-16 business days
Latin America and the Caribbean: 10-16 business days
North Africa and the Middle East: 10-16 business days
Sub-Saharan Africa: 10-16 business days
We will do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.
WHAT ARE YOUR SHIPPING RATES?
First-Class USPS Mail (3-5 business days) – United States:
Order amount Less than $40 – $3.95
Order amount over $40 – FREE!
Priority USPS Mail (2-4 business days) – United States:
From $28.25 – Depends on weight
Canada & International Shipping:
From $10.46 – Depends on weight
Over $250 – FREE!
Stamp Care & Info
HOW DO I CLEAN MY WOODEN STAMP?
We recommend cleaning your stamp gently after each use. Baby wipes are the best, but a damp cloth with a little bit of dish soap will also do. Gently pat the stamp with the cloth until the stamp is clean, and air dry. Try to avoid getting the wood and the adhesive wet, as it may break down over time.
WHAT IS A SELF-INKING STAMP?
Self-inking stamps have a plastic outer shell that houses the ink pad inside. When the stamp is not being used, the stamp plate is resting inside against the ink pad. When the stamp is pressed, the spring mechanism inside the stamp turns the stamp plate outward to face the object being imprinted.
HOW LONG DO SELF-INKING STAMPS LAST?
This depends on the size of stamp, and the design used, but should last up to 10,000 impressions before the ink pad needs to be replaced.
WHAT KIND OF INK IS IN THE SELF-INKING STAMPS?
The self-inking stamps come with water-based ink pads inside. They will smear if the impression gets wet, and also take a little longer to dry. They are meant for stamping on porous surfaces like paper and wood. They can also be used as hand stamps since they wash off.
Returns & Exchanges
DO YOU TAKE RETURNS ON CUSTOM STAMPS?
We are unable to take returns on personalized items, since they are one-of-a-kind and custom made. It is important to make sure that the spelling, grammar, and information on your proof is correct. By approving the proof, you are accepting it as it appears. Once the proof has been approved, it will be sent promptly to production, and it will be too late to change it. If your order arrives damaged, please contact us. It is important to us that you are happy with the final product.
DO YOU TAKE RETURNS ON NON-CUSTOM PRODUCTS?
Non-custom items would include ink pads. We do take returns on non-personalized items. Please contact us within 7 days of receiving the item, and we will help you with the return. The item must be mailed back within 14 days of receiving, and must be unopened and unused.